Frequently Asked Questions (FAQs)
Welcome to RoseVira.com! We want to ensure that you have the best experience while shopping for your intimate products. Below, you’ll find answers to some of the most common questions our customers ask. If you don’t find the information you’re looking for, feel free to contact us at support@rosevira.com.
1. What products does RoseVira sell?
RoseVira offers a wide variety of premium adult products, including vibrators, lingerie, novelties, kegel exercisers, and other intimacy-enhancing items. All of our products are designed to enhance pleasure, intimacy, and personal well-being.
2. How do I place an order?
To place an order, simply browse through our collection, add items to your cart, and proceed to checkout. You will be prompted to fill in your shipping information and select your preferred payment method (PayPal or Credit/Debit Card). Once your order is confirmed, we will process it and send you a confirmation email.
3. Is my order discreet?
Yes, we understand the importance of discretion. All of our packages are shipped in plain, unmarked boxes without any mention of the contents. Your privacy is our top priority.
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery through our trusted courier service.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our Shipping Policy for details on which regions we currently ship to. We aim to deliver your products discreetly and efficiently, no matter where you are.
6. What if I’m not satisfied with my product?
Due to the intimate nature of our products, we do not accept returns or exchanges on used items. However, if your product is defective or damaged upon arrival, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund.
7. How do I ensure the product is safe to use?
All of our products are made from high-quality, body-safe materials. We recommend reading the product descriptions and using the item as directed in the instructions provided. If you have any concerns about a particular product, feel free to reach out to us for more information.
8. Is the checkout process secure?
Absolutely. Our website uses secure encryption technology to protect your personal information during checkout. We ensure that all payments and sensitive data are processed through trusted and secure channels, including PayPal and Credit/Debit Card payments.
9. Do you offer gift cards or gift wrapping?
At the moment, we do not offer gift cards or gift wrapping services. However, we do offer discreet packaging for all our shipments, ensuring privacy for both the gift-giver and the recipient.
10. Can I cancel or modify my order after it’s been placed?
Once an order has been placed, it is processed very quickly to ensure timely shipping. Therefore, we are unable to make changes or cancel orders once they have been confirmed. Please double-check your order before submitting it to avoid mistakes.
11. Can I buy products in bulk or for resale?
Yes! If you are interested in buying products in bulk or for resale, please reach out to us directly at wholesale@rosevira.com, and we will discuss how we can assist you with your needs.
12. Do you have a loyalty program or discounts?
Currently, we do not offer a loyalty program. However, we occasionally offer special promotions and discounts via our newsletter. Be sure to subscribe to receive the latest updates and offers.
13. Do you sell to minors?
No, we only sell to individuals who are 18 years of age or older. By making a purchase on our website, you are confirming that you are of legal age in your jurisdiction to purchase adult products.
14. How do I contact customer support?
If you have any questions or need assistance, feel free to reach out to our customer support team by email at support@rosevira.com. We aim to respond to all inquiries within 24-48 hours.
Thank you for choosing RoseVira! We are here to ensure your experience is pleasurable and discreet. If you need any additional information, please don’t hesitate to reach out.
